Complaints Policy and Procedures

Baptist World Aid Australia, a wholly-owned subsidary of Transform Aid International Group, welcomes feedback and is committed to efficiently and effectively resolving any complaints. We recognise the importance of complaints and regard them as an opportunity to rectify issues and better serve our supporters.

A full version of both Baptist World Aid Australia and Transform Aid International's Complaints Policies are available below.

If you would like to provide feedback or make a complaint, please call us on 1300 789 991 or email us.

If you wish to report inappropriate conduct by any of our staff, you may contact our Board Chair, Mick Turnbull via or

If you believe there has been a breach of the ACFID Code of Conduct, you can lodge a complaint on their website.

Associated Resources

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Complaints Handling Policy.pdf


Edited: 11 July 2016     Topic: Policies and Documents     Type: Policy