Privacy Policy
At Baptist World Aid Australia every donor, volunteer, supporter, church, overseas partner and sponsored child is important to us.
Baptist World Aid Australia has always respected and safeguarded your privacy and confidentiality. We have always been committed to accountability and transparency. We will continue to strive for the highest possible standards as we comply with the Privacy Act and the National Privacy Principles. A copy of the National Privacy Principles can be found at http://www.privacy.gov.au/publications/npps01.html
Without our donors, volunteers, supporters and churches, we would not be able to continue caring for and empowering our overseas partners as they seek to lift themselves and their communities out of poverty. Baptist World Aid Australia recognises that giving to an organisation is a very personal decision. We recognise the trust that you place in us through your dealings with us and we will do everything we can to maintain that trust.
How Baptist World Aid Australia collects and uses personal information
Baptist World Aid Australia only collects personal information about you that is necessary for our work. The information we collect includes your name and address, payment information about your donation/s, and any communications you have with us.
Baptist World Aid Australia may collect this information from appeal letters and response coupons in our Community Beat news magazine or other communications, website enquiries or donations, event entry forms, telephone and email enquiries, and other response mechanisms and forms.
The information we collect is used to:
- Process donations, commitments and sponsorships
- Issue receipts and donation statements
- Respond to your comments or questions
- Provide follow up information about the work of Baptist World Aid Australia
- Provide selected information about sponsored children to their sponsors
- Seek your continued support
- Offer other programs or opportunities that may be of interest to you
- Research your attitudes and understanding of Baptist World Aid Australia and its programs, or about aid and development, and
- For internal reporting purposes
At any time, you may choose not to receive some or all of our communications, or alter the frequency and type of communications, or not to be contacted for research. You can do this by calling 1300 789 991, or by emailing us.
Donors and supporters may also choose to give anonymously. However, in that case, tax deductible or other receipts cannot be issued.
Baptist World Aid Australia tries to ensure that the information we collect about you is accurate, complete and up-to-date. We may at times contact you to ensure that it is.
Disclosure
In some cases, personal information (but never sensitive information) is supplied to, or collected by, contractors who perform some of these tasks directly on our behalf, (for example mailing houses who send our appeal letters, or research agencies) who must sign strict privacy and security agreements and are also bound by the National Privacy Principles. These agreements ensure that these contractors keep your personal information confidential and do not use it for any other purpose other than the work we have contracted them to perform.
We do not pass on supporters’ names or personal information to any other third parties (unless required by law), or publish them in our publications or on our web-site without explicit donor permission (unless required by law).
How Baptist World Aid Australia protects your personal information
Baptist World Aid Australia actively seeks to ensure that all personal information we collect is protected from misuse, unauthorised access, modification or disclosure.
We make all reasonable efforts to ensure that your information is stored securely, both in electronic and physical forms, and that only those persons who require access are authorised. Staff are employed on the basis that they will protect information about you. All donations and communications made via our website are secure.
If you have made a donation to Baptist World Aid Australia and have received a receipt for taxation purposes, by law we must keep a record of your details for seven years.
Your right to your information
Whilst we keep all personal information about you secure from others, you may request access to your information at any time. If you would like to know what information we hold about you, or there is an error you would like to correct, please contact our Privacy Officer. We may ask for verification of your identity when you request access to your information.
However, Baptist World Aid Australia will refuse to give a copy to a donor in any legal dispute where access is not permitted. Nor will we disclose addresses of sponsored children to donors or any other information that would enable a donor to identify the child’s private home (see our Child Safe Policy).
If you have concerns or a complaint
Respecting your privacy is very important to us and we make every effort to ensure this occurs. However, if you believe we have breached your privacy rights in any way, or you would like to discuss any concerns you may have with our Privacy Policy, we urge you to contact our Privacy Officer:
The Privacy Officer
Baptist World Aid Australia
Locked Bag 122
Frenchs Forest NSW 2086
Phone: 1300 789 991
