Policies and Documents

Child Safe Policy

We are committed to the safety and well being of all children and/or young people accessing our services, therefore a compulsory police check is required from any person working or volunteering with Baptist World Aid Australia. We also have in place a Child Safe Code of Conduct and Child Safe Policy.

Privacy Policy

Baptist World Aid Australia has always respected and safeguarded your privacy and confidentiality. We have always been committed to accountability and transparency. We will continue to strive for the highest possible standards as we comply with the Privacy Act and the National Privacy Principles. A copy of the National Privacy Principles can be found at http://www.privacy.gov.au/publications/npps01.html

Read our Privacy Policy.

Complaints Policy and Procedures

Baptist World Aid Australia is committed to efficiently and effectively resolving any com¬plaints from stakeholders. Our management and staff recognise the importance of complaints and regards them as an op¬portunity to rectify issues that have been identified as well as an opportunity to better serve all stakeholders.

Read our condensed Complaints Policy. A full version is available on request from Baptist World Aid Australia.

If you would like to make a complaint, please call us on 1300 789 991 or email us at general@baptistworldaid.org.au.